Frequently asked questions
After a long day of travelling, checking into a new hostel can cause a lot of confusion and questions.
Of course, our receptionists are always ready to answer any questions you may have, but for the most frequently asked questions, the sheep is ready for you right here!
+ What time can I check in?
You can check in to the room after 14:00 (2pm), but you are welcome to use our luggage storage and common facilities free of charge in case you arrive earlier
+ What time can I check out?
Latest at 10 am during weekdays and 11am during weekends
+ My flight is late. Can I check in all night?
Our reception is open 24/7. If you have a confirmed online booking, you can check in all night. Please inform us on e-mail if you expect to arrive past midnight
+ Can I use the luggage storage after check-out?
Yes, you are welcome to use our luggage storage free of charge after you check out on the day of your departure. The luggage has to be picked up latest before midnight the same day
+ Is breakfast included
No, breakfast is not included in the room rate. Breakfast is 58 DKK (7,5 €), but if you book it the day in advance before midnight, you’ll receive it for a special price of 50 DKK (6,5 €)
+ Do I need to bring my own towel?
You are welcome to bring your own towel to the hostel, but if you want to travel light, you can rent one from the reception for 20 DKK
+ Do you have a kitchen?
No, Sleep in Heaven does not have a guest kitchen. (NO fridge, oven, stove etc.) Anyway, you are welcome to bring your own food, but we kindly ask you not to bring your own alcohol. From 11 AM you can use our microwave and panini maker and we provide plates, bowls, cutlery and hot water all day long
+ Can we drink our own alcohol?
No, you cannot drink your own alcohol in the hostel - neither in the common area or in the rooms
+ Do you have a hair dryer?
Yes, you can borrow a hair dryer from the reception
+ Is there an age-limit?
Sleep in Heaven is a youth hostel and have an age-limit between 16-35 for dormitories only. There is no age-limit for private rooms
+ How can I change my booking?
If you book directly through our website, send us an e-mail in case you wish to modify your booking, and we will help you. If you have booked through one of our agents (booking.com, Hostelworld etc.), all modifications must go through them
+ How can I cancel my booking?
It's free to cancel up to 48 hours prior to arrival unless you have booked a non-refundable that that is prepaid at the time of booking. If the booking is cancelled less than 48 hours prior to arrival, 100% of the first night's accommodation will be charged on the credit card of the reservation
+ Do you accept group bookings?
Please contact us directly regarding group bookings for more than 7 people
+ I want to stay at the hostel long-term. Is that possible?
No, Sleep in Heaven is a backpacker hostel and cannot be used for long-term stays. We enforce a maximum stay period of 14 days that also applies if making multiple short bookings over a period of time that exceeds the maximum stay period
+ We have booked individually. Can we stay in the same room?
Please send us an e-mail in advance if you have made individual bookings and would like to stay the same room. We will try our best to make it possible, but there is no guarantee
+ Can I stay in a bottom bunk?
Being a hostel primarily with bunk beds, half of our beds are top bunks. We understand that you might have reasons for requesting a bottom bunk, but this can never be expected or guaranteed
+ Do you offer free parking?
Sleep in Heaven do not offer free parking. All parking spots in the neighbourhood are public and need to be paid for. Sleep in Heaven is placed in the blue parking zone. See more information about the public parking zones in Copenhagen here