FREQUENTLY ASKED QUESTIONS: Bike hire
ABOUT THE RENTAL PROCESS
Do I have to pay a deposit?
No, we do not take a deposit from you. In return we require full payment when picking up your bike. And we expect you to return the bike in time.
Can I pay with credit card?
Can I receive an invoice and pay upon that?
Nope, that’s not a service we provide.
However you'll get a receipt after payment of course :-)
What should I do if the rental bike has a flat tire?
A flat tire is irritating but not to avoid in general. If bad luck strikes you and your rental bike gets a punctured tire, you have to take it back to the hostel, where we'll replace your bike. If you are not nearby, you can take the S-train which transports your bike for free or the Metro which is a DKK 12 add on.
What can I do if the rental bike breaks down because of …?
If you discover any problems with the bike that makes riding unpleasant or impossible, please take it back to the Hostel. We will provide you with another bike. If you are not nearby,If you are not nearby, you can take the S-train which transports your bike for free or the Metro which is a DKK 12 add on.
If I like the rental bike, can I buy it?
No, we do not sell our rental bikes.
DETAILS OF THE BIKES
Do your bikes come with a lock?
Yes, all our bikes come with a lock and you get a key for the bike you rent.
How many gears do your bicycles have?
Most of our bikes have 3 gears.
I heard in Denmark you have back pedal brakes. I am no used to it, can I get a bike with manual brakes?
All of our bikes have back pedal brakes and a set of hand-brakes. It's a neat combo!
Do you rent fixies?
No, we don’t.
Are your bikes equipped with lights?
According to Danish law you need lights if you cycle in the dark and therefore we advice you to bring your own or buy some (as a souvenir) in a nearby shop. Mini lights cost about 30,- (equals to 4 EUR, 5 USD) a set.
Terms and conditions
When renting a bicycle from Sleep in Heaven, you are responsible for the bicycle from the time it is taken, to the time it is returned.
The bicycle must be returned in accordance with the rental agreement.
In case of theft or total damage a fee of 750 DKK is required and will be charged on the credit card of your hostel reservation.
Sleep in Heaven takes no responsibility for the bicycle users safety and the cyclist should be aware of traffic and pedestrians at all time.
Unauthorized service and repair of the bike, is not covered by Sleep in Heaven.
All bicycles are rented at the users own risk.